Frequently Asked Questions
What Should I Do If My Debit Card Gets Lost Or Stolen?
Report your lost or stolen MasterCard ATM/Debit Card immediately. During business hours you can call the Credit Union at 203-378-7503. To report a lost card after hours, please call 1-800-554-8969. Please call the office the next business day to have a new card reissued to you.
How Can I Locate An ATM That Will Not Charge Me Fees?
Go to the ALLPOINT link on our Home Page and enter the zip code for the area you are in.
Where Can I Obtain A Payroll Deduction Form In Order To Have Money Deducted From My Pay And Deposited Into My Credit Union Account?
How Do I Get Money From My Pay Into My Credit Union Account?
You may fill out a Payroll Deduction Form available at the bottom of our Savings/CD page to have some of your pay sent to us. To have all of your pay directly deposited into your Credit Union account contact your payroll department and give them our routing and transit number – 221180796 – along with your account number.
How Can I Apply For A Loan and
How Long Will It Take To Receive The Proceeds Once Approved?
Fill in the form available at the bottom of our Loan page and mail it to us at PO Box 572, Stratford, CT 06615, or fax it to 203 378-7503, along with 2 paystubs or other proof of income.
Proceeds are usually available within 24 hours of receiving all documents.
How Do I Order Checks?
When you need to order checks please call the office at 203-378-7503 or you may mail us the reorder form.
How Can I Transfer Funds From Another Financial Institution to Housatonic Teachers Financial Credit Union?
If you want to have money sent to your Credit Union account or if you want to make payments on your Credit Union loan direct that Financial Institution to use our Routing and Transit number – 221180796 – along with your account number.